In the first part of our blog series on maintenance, we talked about the primary goals of performing maintenance and we also discussed how to protect the landlord from any further liability. Today, in Part 2, we will talk about how to learn what maintenance needs to be done on a property, and then knowing what to do about it.
Learning about Maintenance Needs
There are two basic ways to find out what kind of maintenance needs to be performed on a property. One way is by conducting an inspection. A property management company should routinely perform inspections of the property to find out what is working well and what might need some service. All inspections should cover both the interior and the exterior of the property. Property managers should use these opportunities to look at and inspect all components and systems that are in the house or unit. Make sure everything is operational. Check for deferred maintenance issues as well as items that might need urgent attention. For example, look for leaks and other problems that might not be immediately evident to the tenant.
In addition to inspections, property managers also learn about maintenance needs from the tenants. Use the tenant portal to stay informed about what needs attention around the property. A tenant should know the process of making a maintenance request when something is not working properly.
Addressing the Maintenance Needs
Once a property manager knows what needs to be done at the property, it is time to go ahead and take action. Usually, the action will fall into one of the following categories; repairs, replacements, upgrades and safety items. The type of maintenance issue will always dictate the action property managers should take. For example, necessary repairs might be made to leaky pipes. Replacements might be necessary if the heater is not functioning, and a new one is needed to keep the property warm. Upgrades would be made to something like the carpet in the property. It is possible that not only will the carpet need to be replaced, but a new carpet pad is required as well. Finally, the safety issues can include anything from ensuring a carbon monoxide detector is in place and working, smoke detectors are functioning the way they should and the locks on doors and windows are keeping the property secure.
Hopefully, these blogs on how a San Diego property management company should handle maintenance issues have been helpful. If you have any questions that were not answered here, please contact us at Cassidy and Associates.